Nationwide Internet Blackout: TPG Telecom’s Power Outage Disrupts Services

Sydney, Australia – TPG Telecom, one of Australia’s leading internet service providers, faced a significant outage on Monday evening, disrupting broadband services for millions of customers nationwide. The outage, which began around 5:30 PM AEDT, was primarily due to a failure of mains and backup power at TPG’s data centre in Forest Lodge, Sydney.

The outage affected a wide range of TPG’s customer base, including residential and business users. TPG Telecom serves a diverse clientele, from individual households to large enterprises, offering various services such as nbn® broadband, mobile plans, and business connectivity solutions.

The incident occurred hours after a severe storm hit Sydney, causing localized flash flooding and power outages across the city. TPG Telecom attributed the outage to a storm-related power failure and a subsequent generator malfunction at their Sydney data centre. The company has since restored most services, but some customers are still experiencing connectivity issues.

TPG Telecom’s CEO, David Teoh, issued a statement apologizing for the inconvenience and assured customers that the company is working diligently to restore full service. “We understand the impact this outage has had on our customers and are committed to resolving any remaining issues as quickly as possible,” said Teoh.

Customer Reactions and Social Media Outcry on TPG

The outage has sparked frustration among TPG customers, many of whom took to social media to express their dissatisfaction with the lack of timely communication from the company. TPG Telecom has acknowledged the communication challenges and is working to improve their response protocols for future incidents.

As the company continues to address the aftermath of the outage, customers are advised to reboot their equipment and check TPG’s network status page for updates. The incident serves as a reminder of the importance of robust backup systems and effective communication strategies in maintaining reliable internet services.

The TPG Telecom outage affected several areas across Australia, with the most significant impact reported in New South Wales (NSW) and the Australian Capital Territory (ACT). Other areas that experienced disruptions include Victoria (VIC), South Australia (SA), Queensland (QLD), Western Australia (WA), and Tasmania (TAS)

The TPG Telecom outage affected over 14,000 users according to reports from Downdetector. This includes customers of TPG, Vodafone, iiNet, Internode, and Kogan. The majority of affected users were in New South Wales (NSW) due to the location of the impacted data centre in Sydney

External links: TPG Telecom recovers after data centre outage – Networking – Telco/ISP – iTnews

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